Documentation & Process
To comply with ISO 13485:2016, organizations must develop and maintain a comprehensive set of documents. Proper documentation not only facilitates effective communication but also serves as a foundation for continuous improvement and regulatory compliance.
Key Documentation Requirements
1. Quality Manual: The quality manual serves as a foundational document that outlines your QMS and its scope, detailing how it aligns with ISO requirements. It should define the organization’s quality policy and objectives, along with a description of the interaction between processes.
2. Standard Operating Procedures (SOPs): SOPs provide detailed instructions on how to perform specific tasks or processes consistently. This document is essential for ensuring compliance with regulatory requirements and maintaining operational efficiency.
3. Work Instructions: Work instructions offer step-by-step guidance for specific tasks, ensuring that employees perform their duties in accordance with established procedures. These instructions are vital for training new staff and ensuring consistency across the organization.
4. Records: Comprehensive records must be maintained to demonstrate compliance with ISO 13485 requirements. This includes documentation related to quality objectives, audits, corrective actions, and product testing. These records serve as evidence during audits and are crucial for continuous improvement.
5. Risk Management Files: Documentation related to risk management activities is essential, particularly given the emphasis on risk in ISO 13485. This may include risk assessment reports, risk control measures, and evaluations of residual risks.
Certification Process
1. Gap Analysis: Conducting a thorough assessment helps identify gaps between current practices and ISO 13485 requirements. This initial step prioritizes areas for improvement and sets the foundation for the subsequent implementation.
2. Implementation: Develop and implement a tailored QMS that addresses the identified gaps. This phase often involves staff training, process updates, and the establishment of necessary documentation to ensure compliance with the standard.
3. Internal Audit: Performing internal audits is crucial for evaluating the effectiveness of the QMS. This step allows organizations to identify non-conformities and areas requiring corrective actions before the external certification audit.
4. Management Review: After internal audits, conducting a management review helps evaluate the performance of the QMS and determine whether it aligns with the organization’s strategic objectives. This step ensures that top management is engaged and committed to quality.
5. Certification Audit: An accredited external auditor assesses compliance with ISO standards. The audit includes document reviews and on-site evaluations to verify that the QMS is functioning as intended. Any non-conformities identified during this audit must be addressed before certification is granted.
6. Continuous Improvement: Following certification, organizations must commit to ongoing monitoring and improvement of the QMS. Regular audits and management reviews help ensure sustained compliance and effectiveness, promoting a culture of continuous improvement.